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News and Industry Insights – The latest

stories from the B2B ecommerce sector

 

How inflexible web ordering systems stifle business growth

How inflexible web ordering systems stifle business growth

Did you know that businesses can spend up to 60% of their IT budgets on running outdated and ineffective systems? While the financial cost of maintaining these systems should be a major concern, there are several other ways that obsolete technology and unsuitable...

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What Natasha’s Law means for Food and Drink Wholesalers

What Natasha’s Law means for Food and Drink Wholesalers

The UK Food Information Amendment, also known as “Natasha’s Law”, will come into effect from October 2021. It will require all food businesses, wholesalers, manufacturers, foodservice businesses, caterers, and cafés to provide a full ingredient list and allergen...

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How to deliver an unrivalled customer experience 24/7

How to deliver an unrivalled customer experience 24/7

What is a customer experience, and why is it important? When most people think of customer experience, they think about the individual touchpoints’ customers use to interact with a business—for example, submitting a contact form, making a purchase, or even raising a...

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Is your website sticky enough to keep customers engaged?

Is your website sticky enough to keep customers engaged?

A sticky website keeps customers engaged and entices them to hang around your site for as long as possible. It's essential to have a sticky website because the internet has thousands of websites, all of which are competing for your customer's attention.   By...

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Top tips to help you meet the Omnichannel Challenge

Top tips to help you meet the Omnichannel Challenge

What does Omnichannel mean?  Essentially, it means providing a single, seamless customer experience by incorporating all your sales channels and operational systems. The concept initially started in the retail sector in a bid to align in-store and online customer...

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What are Progressive Web Apps and why do you need them?

What are Progressive Web Apps and why do you need them?

We have previously spoken about the growth of mobile ecommerce and the need for responsive websites. However, as technology is continuously changing, we decided to follow up with our Oporteo Consultant, Andy Pratt, to see what’s new for mobile commerce.   Q: What...

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Why wholesalers need to ditch the spreadsheets!

Why wholesalers need to ditch the spreadsheets!

The volume of data handled by businesses has exploded. There is now information on customer behaviour, market characteristics, product inventory and more, all of which provide valuable business insights. When used effectively, this data enables you to become...

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