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News and Industry Insights – The latest

stories from the B2B ecommerce sector

 

5 Common Customer Service Problems Solved with Ecommerce

5 Common Customer Service Problems Solved with Ecommerce

Providing excellent customer service can be a challenge for wholesalers if customers only have limited channels to communicate. However, customer service is just as easily achievable online as it is offline, and by diversifying your channels to include ecommerce, you...

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How inflexible web ordering systems stifle business growth

How inflexible web ordering systems stifle business growth

Did you know that businesses can spend up to 60% of their IT budgets on running outdated and ineffective systems? While the financial cost of maintaining these systems should be a major concern, there are several other ways that obsolete technology and unsuitable...

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What Natasha’s Law means for Food and Drink Wholesalers

What Natasha’s Law means for Food and Drink Wholesalers

The UK Food Information Amendment, also known as “Natasha’s Law”, will come into effect from October 2021. It will require all food businesses, wholesalers, manufacturers, foodservice businesses, caterers, and cafés to provide a full ingredient list and allergen...

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How to deliver an unrivalled customer experience 24/7

How to deliver an unrivalled customer experience 24/7

What is a customer experience, and why is it important? When most people think of customer experience, they think about the individual touchpoints’ customers use to interact with a business—for example, submitting a contact form, making a purchase, or even raising a...

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