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News and Industry Insights – 
The latest B2B ecommerce updates
for wholesale distributors

 

3 customer touchpoints you can optimise to increase sales

3 customer touchpoints you can optimise to increase sales

A customer's path-to-purchase can be long and may stretch over many channels. For B2B businesses, there are additional complexities to consider, such as large volume orders, complex trade regulations, and intricate fulfilment issues. A positive customer experience...

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5 reasons to upgrade to a digital-first ecommerce system

5 reasons to upgrade to a digital-first ecommerce system

Wholesalers that fail to upgrade their ecommerce platforms to meet omnichannel demands risk jeopardising their brand and falling behind their competitors. Migrating to a digital-first ecommerce platform means you will have access to the most advanced tools and...

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7 ways to unleash your omnichannel potential

7 ways to unleash your omnichannel potential

The era of providing siloed ecommerce via a single website is dead. Instead, enabling your customers to trade with you seamlessly across all channels is the way forward. Legacy solutions lack the vital functionality needed to compete in today’s omnichannel world. A...

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5 Common Customer Service Problems Solved with Ecommerce

5 Common Customer Service Problems Solved with Ecommerce

Providing excellent customer service can be a challenge for wholesalers if customers only have limited channels to communicate. However, customer service is just as easily achievable online as it is offline, and by diversifying your channels to include ecommerce, you...

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How inflexible web ordering systems stifle business growth

How inflexible web ordering systems stifle business growth

Did you know that businesses can spend up to 60% of their IT budgets on running outdated and ineffective systems? While the financial cost of maintaining these systems should be a major concern, there are several other ways that obsolete technology and unsuitable...

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